BPO & Call Center Services

Phone support, billing follow-up, lead handling, and campaign operations for US companies in real estate, healthcare, DME, and insurance.

Customer Support Outsourcing

Inbound and outbound agents handle customer calls, emails, and chat on your systems. Common tasks include order updates, billing questions, complaints, and follow-up calls.

  • Inbound & outbound call handling
  • Email and chat support
  • Order processing & status updates
  • Complaint resolution & escalation
  • Customer retention programs

Medical Billing Outsourcing

Back-office support for practices and billing companies — claims work, denials, payment posting, and patient billing calls.

  • Claims submission & follow-up
  • Denial management & appeals
  • Payment posting & reconciliation
  • Patient billing inquiries
  • AR management & reporting

Real Estate Call Center Support

Phone support for agents, teams, and brokerages — lead response, appointment setting, and CRM follow-up.

  • Lead qualification & nurturing
  • Appointment setting & scheduling
  • Property inquiry handling
  • Client follow-up & CRM updates
  • Transaction coordination support

DME Order Processing & Support

Order intake, insurance checks, patient calls, and resupply outreach for durable medical equipment providers.

  • Order processing & verification
  • Insurance eligibility checks
  • Patient outreach & education
  • Delivery coordination
  • Documentation & compliance

BPO Campaign Management

We staff, train, and QA agents for insurance, final expense, home security, and other phone campaigns on your dialer.

  • Campaign setup & agent training
  • Auto insurance & final expense
  • Home security lead generation
  • Performance tracking & QA
  • Scaling & capacity planning

How We Onboard a BPO Account

A clear setup path so your call center team is live with the right scripts and KPIs.

1. Requirements Call

We review your industry, call volume, hours, dialer, CRM, and compliance needs.

2. Agent Training

Agents learn your script, dispositions, and system steps before production calls begin.

3. Go Live & QA

Calls start with live monitoring, coaching, and KPI tracking from day one.

Request BPO Pricing

Send your campaign details and we will outline team size, training timeline, and monthly cost.

Get a Quote