ARFATECH is a BPO provider focused on US outbound and inbound call campaigns, customer support, medical billing, and back-office processing.
ARFATECH supports US businesses that need extra phone agents without hiring a full in-house call center. We started with real estate lead calls and expanded into DME order support, medical billing follow-up, and insurance campaigns.
Our teams work from your scripts, dialer, and CRM. You get daily call reports, QA reviews, and a dedicated account contact — the same setup most US companies expect from a BPO partner.
Help US companies lower call center costs while keeping service quality steady across phone support and back-office tasks.
Reliable BPO delivery for real estate, healthcare billing, DME, insurance, and home security phone campaigns.
We learn your process, train agents on your tools, run QA on live calls, and adjust staffing based on your volume.
Clear reporting, honest capacity planning, and direct communication with your account manager.
Call monitoring, script coaching, and regular QA scoring on every active campaign.
We align agent schedules, KPIs, and training with how your US operation actually runs.
Updated scripts, dialer workflows, and reporting as your campaign requirements change.
Practical BPO support — trained agents, documented processes, and reporting you can use in weekly reviews.
Agents practice your live script, objection handling, and CRM steps before taking production calls.
Healthcare and insurance campaigns follow documented data-handling and call-recording rules.
One contact for staffing changes, KPI reviews, script updates, and escalation handling.